Data center operations management covers a range of critical tasks and activities with the primary purpose of ensuring the stability, availability, security, and efficiency of data center equipment and services. The following are some of the main aspects of general data center operations management operating standards and processes:

Equipment monitoring and maintenance:

Standard

It is equipped with a device monitoring system to monitor the performance and status of servers, network devices, storage devices, etc.

flow

Periodically check the alarms of the monitoring system, and perform routine inspection to discover and resolve potential problems in time. Develop equipment maintenance plan, including firmware update, hardware replacement, etc.

Power and Energy Management:

Standard

Ensure the stability of power supply, equipped with UPS (uninterruptible power supply) system, implement energy efficiency management strategy.

flow

Regularly inspect UPS equipment, conduct battery tests, develop energy saving plans, and optimize equipment layout to improve energy efficiency.

Environmental monitoring and maintenance:

Standard

Install an environmental monitoring system to monitor environmental parameters such as temperature, humidity, and air quality.

flow

Periodically check the environment monitoring system to ensure that the data center environment is in proper condition to prevent potential equipment failures.

Safety Management:

Standard

Develop a physical security policy, including access controls, surveillance cameras, and more.

flow

Conduct regular security inspection, review access rights, update security policies, and conduct employee security training.

Network Management:

Standard

Set up network topology, implement firewall and network security measures.

flow

Periodically review the network architecture, perform network performance analysis, and ensure that the network bandwidth is sufficient to meet the demand.

Backup and Recovery:

Standard

Develop a comprehensive backup and recovery strategy to ensure data security and reliability.

flow

Periodically perform backup tests and update backup plans to verify the effectiveness of the restoration process.

Problem response and troubleshooting:

Standard

Establish a process for problem response, including fault reporting, priority grading, solution validation, etc.

flow

Respond to alarms in a timely manner, analyze and solve problems, establish fault reports, and conduct post-mortem analysis to avoid similar problems from happening again.

Change Management:

Standard

Develop a change management strategy to ensure that changes to any system or equipment are approved and documented.

flow

Submit a change request, assess the potential impact of the change, implement the change after approval, and document the change process and results.

Capacity planning:

Standard

Periodically plan capacity to ensure that resources meet service requirements.

flow

Analyze system and network usage, predict future needs, and develop expansion plans.

Document and records Management:

Standard

Ensure that all critical operations and events are well documented and documented.

flow

Establish a file management system to record operation and maintenance activities, troubleshooting process, change history and other information.

Taken together, Data center management activities such as equipment monitoring and maintenance, power and energy management, environmental monitoring and maintenance, security management, network management, backup and recovery, problem response and troubleshooting, change management, capacity planning, file and record management, service level agreement management, periodic review and optimization work together to form a complete data center operation and maintenance management framework. Helps ensure data center stability, security, availability, and maintainability. The above standards and processes may differ in actual operations management strategies depending on the size, nature, and hosted business of the data center.